Returns & Refund Policy
Last updated: August 2026
At Phunmyjan Luxury, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
- You have 14 days from the date of delivery to request a return
- Items must be unworn, unwashed, and in their original packaging with all tags attached
- For hygiene reasons, wigs that have been worn, styled, or had the lace cut cannot be returned
- To start a return, email us at order@phunmyjanluxury.com with your order number and reason for return
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund
- Approved refunds will be processed within 5–7 business days to your original payment method
- Shipping costs are non-refundable
Exchanges
- We offer exchanges for items that arrive damaged or defective
- Contact us within 48 hours of delivery with photos of the issue
Non-returnable Items
- Wigs that have been worn, altered, or had the lace trimmed
- Items purchased on sale or with a discount code
Shipping Your Return
- Customers are responsible for return shipping costs
- We recommend using a tracked service as we cannot be responsible for lost returns
Contact Us
For any questions, email order@phunmyjanluxry.com or visit our contact page.